I realized some time ago that my articles tended to talk about websites that make mistakes rather than highlight the ones that show concern for their users. Even though there is always something to learn from mistakes, I wanted to start talking about usability more positively, whenever possible.
That is why I have created the Lucid […]

Search engine logs are a powerful tool for the intranet professional. Statistics may tell us where employees have been, but search logs reveal what they are really looking for and how they do it.

What Employees Look For
A month’s worth of searches within a corporate intranet I manage uncovered a number of popular terms and topics:

Social […]