A recent survey confirms that websites that are not user-friendly negatively affect business. A few key points from the survey:

75% of those questioned would not return to websites that took longer than four seconds to load.
One third of those questioned abandon sites that take time to load, are hard to navigate or take too long […]

During a recent trip to the Czech Republic, I purchased a cell phone card and attempted to register it on T-Mobile’s website. I was puzzled by the way the form was designed and it took me a few tries to make it to Step 2 in the registration process. Can you figure out why? Take […]

Searching the internet for basic information about types of wines, I entered “wine 101″ into Google and clicked on the first result: wine.com. I had never visited this site and I was happy to see that they seemed to have some interesting information. Not five seconds later, an un-closeable pop-up emerges to ask me about […]